Supply chain management service

PepsiCo, Inc. is a portion of American multinational food, snack, and beverage corporation headquartered in Harrison, New York, in Purchase hamlet. PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories worldwide. PepsiCo generated $79 billion in net revenue in 2021. It oversees the manufacturing, distribution, and marketing of its products.

This company exemplifies a perfect demand-driven supply chain strategy appropriate for the current market. The market where this firm operates is highly competitive. Supply chain management is handling the entire production flow of a good or service — starting from the raw components to delivering the final product to the consumer.

PepsiCo recently got budget approval to work on a solution that helps supply chain teams to easily collect, transport and deliver finished goods from its distribution centres to end customer facilities — small shops, supermarkets, restaurants, etc.

The project's main goal was to design a concept of a responsive product that minimizes costs by optimizing the production circle and helps employees achieve their goals during the supply chain management process.

Supply chain management flow

Supply chain management represents an effort by suppliers to develop and implement supply chains that are as efficient and economical as possible. Supply chains cover everything from production to product development to the information systems needed to direct these undertakings.

Customer research

My focus of this project was to cover the already existing process, starting from manufacturing to retail. It meant that I had to consider the whole worker flow from the moment they received information about the items to ship to the end of the delivery process. And for investigating the process I conducted a several interviews with warehouse employees and people related to the delivery process.

Warehouse manager

• As a warehouse manager, when I get a new request from a client, I want to easily organize products that need to be shipped, so I can process more orders and receive a bonus.
• As a warehouse manager, when I need to pass the work for the collection stage, I want to plan the distribution and delivery of the finished goods, so the warehouse worker will not come back to me with questions and waste my time.

Warehouse worker

• As a warehouse worker, when I get information about items to collect, I want to also get information about the location of each item in the warehouse, so don't waste my time and reduce the chance to take the wrong box.

Delivery manager

• As a Delivery Manager, when I am managing the shipping of the order, I want to get live information on the status of orders & keep track of the products that are “on the move”, so I can react immediately if something is not going according to the plan.
• Monitor the delivery process and get notified of any unpredicted event like challenging weather conditions, traffic jams, car accidents, etc.